Terms & Conditions

Safarify provides a technology platform that allows:

• Customers to discover experiences;
• Customers to communicate with operators where enabled;
• Customers to make bookings and payments;
• Operators to list and manage experiences;
• Operators to receive bookings and payments;
• Safarify to facilitate transactions and marketplace interactions.

Unless expressly stated otherwise, Safarify is not the direct provider of the experience.

The experience is generally provided by the independent operator identified on the relevant experience page.

For these Terms:

• “Safarify”, “we”, “us”, or “our” means Safarify Platforms Private Limited, the entity operating the Safarify Platform.
• “Customer”, “you”, or “your” means a person using Safarify to discover or book an experience.
• “Operator” means a person, business, organisation, guide, venue, activity provider, or other entity offering an experience through Safarify.
• “Experience” means any tour, activity, adventure, workshop, venue experience, attraction, reservation, or related service listed on Safarify.
• “Booking” means a confirmed reservation for an Experience.
• “Batch”, “Slot”, or “Session” means a particular date and time or scheduled instance of an Experience.
• “Platform” means the Safarify website, mobile applications, APIs, systems, and related services.

You must provide accurate information when creating an account or making a booking.

You may not use Safarify:

• For unlawful purposes;
• To impersonate another person;
• To create fraudulent bookings;
• To abuse promotional offers;
• To circumvent Platform fees;
• To interfere with Platform operations;
• To submit misleading information;
• To engage in harassment, fraud, or abuse.

Certain Experiences may have minimum age, fitness, experience, identification, or other eligibility requirements.

You are responsible for reviewing those requirements before booking.

Safarify operates as a marketplace and technology platform.

Safarify is an intermediary. It does not itself organise, operate or provide Experiences; each Experience is provided by the independent Operator offering it.

Safarify does not:

• Own, organise or operate the Experiences listed on the Platform;
• Employ the guides, instructors, drivers, hosts or operators who deliver Experiences;
• Guarantee the quality or suitability of every Experience;
• Control the actions of independent Operators;
• Guarantee that every Experience will be available at all times.

Operators are responsible for delivering their Experiences as described on the Platform and for complying with applicable laws and safety requirements.

Safarify may verify Operators and listings, but verification does not constitute an absolute guarantee of an Operator’s performance, safety, qualifications, or legality.

Operators are responsible for ensuring that their listings are:

• Accurate;
• Current;
• Complete;
• Lawful;
• Not misleading.

Listings may include:

• Description
• Photographs
• Location
• Duration
• Inclusions and exclusions
• Price
• Availability
• Age restrictions
• Safety requirements
• Cancellation rules
• Meeting point
• Participant requirements

Safarify may modify, suspend, reject, or remove listings that violate these Terms or applicable law.

Unless the Experience page states otherwise, an Experience is paid for online, in full, when you book.

The price, any fees and taxes, and the cancellation terms that apply are displayed before you pay.

The Operator may be required to verify your participation using a booking code, QR code, OTP or another check-in mechanism.

A booking becomes confirmed only after Safarify successfully confirms the booking and, where applicable, receives successful payment.

A payment attempt alone does not necessarily constitute a confirmed booking.

You should rely on the booking confirmation displayed or communicated by Safarify.

If a booking cannot be confirmed after payment, Safarify may initiate a refund in accordance with the applicable payment and refund process.

Prices displayed on Safarify may include or exclude taxes, platform fees, convenience fees, booking fees, or other charges.

The applicable price and charges payable by you will be displayed before you complete the booking, where practicable.

Operators may set the base price of their Experiences.

Safarify may charge:

• Platform fees;
• Convenience fees;
• Service fees;
• Applicable taxes;
• Other disclosed charges.

Safarify may change its fees from time to time. Changes will generally apply to future bookings unless otherwise required by law.

Payments may be processed through third-party payment providers.

You authorise Safarify and its payment partners to process payments required for your booking.

Payment methods may include:

• Credit cards;
• Debit cards;
• UPI;
• Net banking;
• Wallets;
• Other methods made available through the Platform.

Payment processing is subject to the terms of the relevant payment provider.

Payments for Experiences are processed by a licensed payment aggregator. The amount for an Experience is settled by the payment aggregator to the Operator who provides it; Safarify does not hold it.

The payment aggregator may show the Operator’s name on the payment page, statement or receipt.

For certain bookings, Safarify may temporarily reserve availability while payment is being completed.

Such temporary holds may expire after a specified period.

If payment is not successfully completed within the applicable period, the held availability may be released.

Customers must:

• Provide accurate booking information;
• Arrive at the designated location on time;
• Follow Operator instructions;
• Follow applicable safety rules;
• Meet stated eligibility requirements;
• Carry required identification where applicable;
• Provide accurate participant information;
• Treat Operators and other participants respectfully;
• Not misuse booking systems or promotional offers.

Failure to comply may result in cancellation, denial of participation, or other action permitted by applicable law and the applicable booking conditions.

Operators are responsible for:

• Providing the Experience substantially as described;
• Maintaining accurate availability;
• Providing accurate pricing;
• Complying with applicable laws;
• Maintaining required licences and permits;
• Maintaining appropriate safety measures;
• Ensuring staff and guides are appropriately qualified where required;
• Honouring confirmed bookings;
• Providing required information to customers;
• Handling the Experience professionally;
• Complying with applicable consumer and tax obligations.

Operators must not provide materially misleading information about an Experience.

Travel and adventure activities may involve inherent risks, including but not limited to:

• Physical injury;
• Falls;
• Weather conditions;
• Terrain-related hazards;
• Water-related risks;
• Transportation risks;
• Equipment-related risks;
• Illness;
• Allergic reactions;
• Other unforeseen circumstances.

Before booking, customers should carefully review the Experience’s requirements, risks, inclusions, exclusions, and safety instructions.

Where an Experience requires specific physical fitness, medical clearance, equipment, insurance, or other conditions, the customer is responsible for reviewing and complying with those requirements.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

A confirmed booking is non-refundable if you cancel it, including if you do not turn up.

You may reschedule a confirmed booking once, free of charge, within the time and subject to the availability set out in the Cancellation & Refund Policy.

The Cancellation & Refund Policy displayed on the Platform forms part of these Terms.

An Operator may cancel an Experience where reasonably necessary, including because of:

• Safety concerns;
• Severe weather;
• Operational issues;
• Government restrictions;
• Insufficient availability;
• Force majeure;
• Other circumstances permitted under the applicable booking conditions.

Where an Operator cancels a confirmed booking, or an Experience cannot go ahead because of weather, natural events or an order of the authorities, you will receive a full refund of the amount you paid. Where another date is available, you may be offered it instead, at your choice.

Safarify and/or Operators shall not be responsible for delays, cancellations, interruptions, or failures caused by circumstances beyond reasonable control, including:

• Natural disasters;
• Extreme weather;
• Floods;
• Earthquakes;
• Epidemics or pandemics;
• Government orders;
• War;
• Terrorism;
• Civil unrest;
• Strikes;
• Transportation disruptions;
• Infrastructure failures;
• Internet or telecommunications failures;
• Other events beyond reasonable control.

Where reasonably possible, Safarify or the Operator may offer rescheduling, credit, refund, or another appropriate remedy depending on the circumstances and applicable law.

Depending on the Experience, check-in may require:

• OTP verification;
• QR-code scanning;
• Booking ID;
• Confirmation code;
• Identity verification;
• Manual verification by the Operator.

Customers must complete the applicable check-in procedure.

A booking may be marked as checked-in, ongoing, completed, cancelled, or no-show based on the applicable booking workflow.

If a customer fails to attend an Experience without cancelling according to the applicable cancellation policy, the booking may be treated as a no-show.

No-show refunds, if any, will depend on the applicable Experience policy and applicable law.

Refund eligibility and amount depend on:

• The applicable cancellation policy;
• Reason for cancellation;
• Timing of cancellation;
• Payment status;
• Operator cancellation;
• Safarify’s applicable refund policy;
• Applicable law.

Approved refunds will generally be processed through the original payment method or another method permitted by the payment provider.

Processing time may vary depending on the payment method and financial institution.

The Cancellation & Refund Policy sets out when refunds are due and how they are paid.

If you experience a problem with a booking or Experience, you should first contact Safarify through the available customer support channels.

Safarify may request:

• Booking information;
• Photographs;
• Messages;
• Receipts;
• Check-in information;
• Other relevant evidence.

Safarify may communicate with the Operator and customer to investigate the matter.

Where appropriate, Safarify may facilitate a resolution between the parties.

Nothing in this section limits rights available under applicable consumer protection law.

Customers may be permitted to submit ratings and reviews after an Experience.

Reviews must be:

• Genuine;
• Relevant;
• Based on actual experience;
• Non-defamatory;
• Non-threatening;
• Free from unlawful content.

Users must not:

• Submit fake reviews;
• Manipulate ratings;
• Threaten Operators for favourable reviews;
• Offer or accept compensation for misleading reviews;
• Post another person’s confidential information.

Safarify may remove or restrict content that violates these Terms or applicable law.

You retain ownership of content you submit to Safarify, subject to the rights granted below.

By submitting photographs, reviews, videos, comments, or other content, you grant Safarify a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt, distribute, and use that content for operating, improving, marketing, and promoting Safarify, subject to applicable law.

You represent that you have the necessary rights and permissions to submit such content.

The Safarify Platform and its content, including:

• Brand name;
• Logo;
• Software;
• Website design;
• User interface;
• Text;
• Graphics;
• Icons;
• Databases;
• Platform features;

are owned by or licensed to Safarify and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, reverse engineer, scrape, or commercially exploit Safarify’s proprietary content or systems without written permission.

You must not:

• Use Safarify for unlawful purposes;
• Create fraudulent accounts;
• Make fraudulent bookings;
• Use stolen payment methods;
• Circumvent Platform fees;
• Scrape or harvest Platform data without permission;
• Attempt unauthorised access;
• Introduce malware or malicious code;
• Interfere with Platform infrastructure;
• Manipulate reviews or ratings;
• Harass users or Operators;
• Impersonate another person;
• Upload unlawful or infringing content;
• Abuse refunds or promotional schemes;
• Attempt to move transactions off-platform to avoid applicable fees.

Safarify may suspend, restrict, or terminate an account where reasonably necessary, including where:

• These Terms are violated;
• Fraud is suspected;
• Illegal activity is suspected;
• The Platform is abused;
• Security is compromised;
• False information is provided;
• Repeated payment or booking abuse occurs.

Where appropriate and legally required, Safarify may provide notice and an opportunity to resolve the issue.

Termination does not automatically extinguish rights or obligations that accrued before termination.

Safarify may facilitate communications between customers and Operators.

Communications should remain relevant to the Experience and must not be used for:

• Harassment;
• Fraud;
• Spam;
• Unlawful solicitation;
• Circumvention of Safarify;
• Sharing prohibited content.

Safarify may take appropriate action where communications violate these Terms or applicable law.

Safarify may integrate third-party services such as:

• Payment providers;
• Maps;
• SMS/OTP providers;
• Cloud infrastructure;
• Analytics services;
• Authentication providers;
• Other technology providers.

Your use of those services may also be subject to the third party’s own terms and policies.

We aim to keep Safarify available and reliable but do not guarantee uninterrupted availability.

The Platform may occasionally be unavailable because of:

• Maintenance;
• Updates;
• Technical failures;
• Security incidents;
• Infrastructure failures;
• Third-party service outages;
• Circumstances beyond our control.

Safarify facilitates the marketplace but does not generally provide the underlying Experience itself.

Accordingly, subject to applicable law, the Operator remains responsible for:

• Delivery of the Experience;
• Accuracy of its listing;
• Safety of the Experience;
• Required permits and licences;
• Staff and guides;
• Equipment;
• Venue;
• Transportation where provided by the Operator;
• Compliance with applicable laws.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded.

To the maximum extent permitted by applicable law, Safarify shall not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of an Experience or Platform.

This may include, where legally permissible:

• Loss of profits;
• Loss of opportunity;
• Loss of data;
• Travel inconvenience;
• Consequential expenses.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, or other circumstances where such exclusion is prohibited.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Safarify and its directors, employees, affiliates, and representatives from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the Platform;
• Fraudulent activity;
• Your infringement of third-party rights;
• Your misuse of the Platform;
• Content submitted by you.

Your use of Safarify is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Safarify may update these Terms from time to time.

Updated Terms will be published on the Platform with a revised “Last Updated” date.

Where required, we may provide additional notice of material changes.

Your continued use of Safarify after the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional rights, disputes shall be subject to the jurisdiction of the courts at Valsad, Gujarat, India.

Nothing in this clause prevents a consumer from exercising a statutory right to approach a consumer commission or other authority having jurisdiction under applicable law.

For customer complaints, booking disputes, content complaints, or other grievances:

Safarify Legal Entity:

Safarify Platforms Private Limited

Registered Address:

MIG-1, F-704, Vatrak Bldg, Sardar Heights, Tithal, Valsad, Gujarat - 396001

Customer Support Email:

support@safarify.co.in

Grievance Email:

support@safarify.co.in

Phone:

+91 9022881159

Safarify will handle grievances in accordance with applicable law.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

These Terms, together with the Privacy Policy, applicable cancellation/refund policy, booking-specific terms, and other policies expressly incorporated into the Platform, constitute the agreement governing your use of Safarify.